Shipping and Delivery Policy

Where we ship

The Cinema Chair ships anywhere in India. We do not currently ship outside India. If you are abroad and want something, write to us and we will tell you honestly whether it is worth the postage.

Digital items are not shipped at all. They are delivered by a download link sent to the email address on the order, usually within a few minutes, and nothing in this page about couriers or addresses applies to them.

Dispatch

Prints and merchandise are made in small runs, so nothing sits in a warehouse waiting.

• In stock: dispatched within 2 working days of the order being confirmed.
• Made to order: dispatched within 5 to 7 working days.

Working days are Monday to Saturday, excluding public holidays in Karnataka. The product page says which of the two applies. If anything is going to take longer than stated, we will email you before it ships, not after.

Delivery times

Once a parcel has been handed to the courier:

• Bengaluru: 1 to 3 working days
• Metro cities: 3 to 5 working days
• Rest of India: 5 to 8 working days
• Remote PIN codes, the north east, and island territories: up to 12 working days

These are the courier's estimates, not guarantees. Festivals, weather, strikes and regional restrictions all slow things down, and none of them are within our control.

Charges

Shipping is calculated at checkout and shown before you pay. Nothing is added afterwards. Any charge you see at checkout is the whole charge: there are no handling fees, no fuel surcharges, and no customs to pay, because we only ship within India.

Tracking

You get an email with the courier's name and a tracking number as soon as the parcel leaves us. If the tracking has not moved for three working days, write to us and we will chase the courier ourselves rather than sending you to do it.

Getting the address right

Couriers deliver to the address exactly as written, so please check it before you order. In particular:

• The PIN code must be correct. A wrong PIN code is the single most common cause of a parcel going astray.
• Include a landmark if your address needs one.
• Give a phone number that will be answered. Most couriers call before delivering.

If you spot a mistake, tell us straight away. We can change the address before dispatch. Afterwards we can only ask the courier, and they usually say no.

When delivery fails

Most couriers attempt delivery up to three times before returning a parcel.

If it comes back to us because nobody was available, the address was incomplete, or the phone went unanswered, we will contact you. We are happy to send it again, but the second attempt is charged at actual courier cost.

If it comes back because we got something wrong, we resend at our own cost.

If it is genuinely lost, we raise it with the courier. If they confirm the loss, you get a replacement or a full refund, your choice. We do not make you wait on the courier's investigation to be reimbursed for something we sent.

Damaged or wrong items

Open the parcel and check it within 48 hours of delivery.

If something has arrived damaged, or is not what you ordered, email contact@thecinemachair.in within those 48 hours with:

• your order number
• photographs of the item
• a photograph of the packaging, including the courier label

Photographs of the packaging matter more than people expect. They are what lets us claim against the courier, and they are why we can usually resolve a damage claim in a day or two rather than a fortnight.

We will send a replacement or refund you in full, including what you paid for shipping. We will not ask you to post a damaged item back at your own cost.

Refunds

Anything about money, cancellations and returns lives in the refund and cancellation policy.

Questions

Write to contact@thecinemachair.in or use the contact form. We answer within two working days.

The Cinema Chair, No. 26, behind Gutte Anjaneya Swamy Temple, Sunkalpalya, Bengaluru, Karnataka 560060, India.