Legal
Refund and Cancellation Policy
The short version
If we got it wrong, you get your money back in full, including shipping, and you do not pay to send anything back. If you simply changed your mind, you have seven days on stock items, and made to order pieces cannot be taken back because nobody else can use them. Digital files cannot be refunded once they have been downloaded.
Everything below is the detail behind those four sentences.
Cancelling an order
Before it is dispatched, you can cancel anything for a full refund, no reason needed. Email contact@thecinemachair.in with your order number, or reply to your order confirmation. If the parcel has not gone out, the refund is issued the same working day.
After it is dispatched, an order cannot be cancelled, because it is already with the courier. You can refuse the delivery or return it under the section below.
We may cancel an order if an item turns out to be unavailable, if the price shown was clearly wrong, or if we cannot deliver to your PIN code. If that happens you are refunded in full, immediately, and we will tell you why.
Returns
If something is damaged, faulty, or not what you ordered
Tell us within 48 hours of delivery, with photographs of the item and of the packaging including the courier label. Full details of what to send are in the shipping policy.
You get a replacement or a full refund, whichever you prefer, including what you paid for shipping. You will not be asked to post it back at your own cost. This is not a favour, and we will not argue about it.
If you have changed your mind
Stock items can be returned within 7 days of delivery, provided they are unused, unwashed, and in their original packaging with any tags still attached. Return postage is yours to pay. Once the item reaches us and passes a quick check, the item price is refunded. The original shipping charge is not.
Made to order items cannot be returned for a change of mind. A print run of one, or a shirt made in your size after you ordered it, cannot be sold to anyone else. The product page always says when something is made to order, before you pay.
Digital items
A digital file cannot be returned, so once the download link has been used there is no refund. If the link never worked, or the file is corrupt or not what was described, tell us and we will fix it or refund you in full.
How to start a return
Email contact@thecinemachair.in with your order number and what is wrong. Please do not send anything back before writing, because unannounced parcels are easy to lose and slow to trace.
We reply within 2 working days with either a return address or, for damage claims, confirmation that you do not need to send anything at all.
How refunds are paid
Refunds go back to the original payment method, through Razorpay. We cannot send a refund to a different card, a different account, or as cash.
- Approved: within 2 working days of us receiving the return, or of agreeing a damage claim.
- Reaching you: usually 5 to 7 working days after that, depending on your bank. UPI is often quicker; credit cards are often slower.
The second part is the bank's timing, not ours. If it has been more than 10 working days since we told you a refund was approved, write to us and we will send you the Razorpay reference so you can take it up with your bank.
Refunds are always for the amount actually paid. If a coupon was used, the refund is the discounted amount, and a single use coupon is not reinstated.
If you are not happy with the outcome
Write to us first: most things are a misunderstanding and get sorted in a day. If you are still unhappy, you have every right to escalate to the National Consumer Helpline on 1915, or to the consumer forum for your area. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019.
Who you are dealing with
The Cinema Chair, operated by Rohan Mehindrakar.
No. 26, behind Gutte Anjaneya Swamy Temple, Sunkalpalya, Bengaluru, Karnataka 560060, India.